Frequently Asked Questions
These are the answers to the questions we get asked the most.
If you can’t find the answer to your question here, feel free to contact us at vivian_stone@xiamensn.com
General Inquiry
What's your MOQ & lead time?
Our MOQ is 50,000 pcs /item/design. The lead time is about 25-40 days after the order confirmed and the deposit payment received. We are flexible for the qty of trial orders. If your order qty is lower than our MOQ, please contact our sales for further info.
Do you offer customization of your products?
Yes, we have an elite R & D team for in-house design and prototype development. Give us your idea, and we will work together with you to create your desired custom-made food packaging products.
Can I print my company logo/brand name onto the packaging?
Yes, custom packaging is available for all of our products.
Is it possible to get a sample?
Yes, free samples are available upon request, but you may need to pay for the sample shipping cost.
You can use your own courier express account or prepay us the shipping cost if you do not have an account.
What's your standard payment term?
Our standard payment term is T/T, 30% deposit + 70% balance against the copy of B/L.
Can I mixed different products into one container?
Yes, we offer one-stop solution for eco food packaging products. You can have all the required products mixed into one container to save cost.
Can you accept trial orders lower than your MOQ?
Yes, we are very supportive for new customers. We are here to help! Contact our sales now, and we will work a way out!
Can we become your distributor?
Of Course Yeees! Let's talk about possible cooperation & strategic business partnership! If you would like to talk to us, please call mobile/WhatsApp: +86 188 5017 4514. Our founder Erica would love to discuss further with you!
What is your terms of delivery?
EXW, FOB, CFR, CIF, DDU, DDP
Are you an FSC certified body?
Yes, we are an FSC COC-certified company. Our FSC certificate ID is FSC-C160442.
You can verify our certificate here on FSC official website: https://info.fsc.org/certificate.php
